BoxLunch Reviews

They charge $50 to deliver a small item that weighs very little if you're outside the States. They can't legally raise the price of their exclusive items so they just make up for it with an outrageous delivery charge. There is no reason for it to cost $50. Stay away, don't get scammed.

In the description of this fandom Merch store it says "BoxLunch ranks 51st among Food & Drink Other sites." When the company has nothing to do with food or drinks... unless you count their kitchen ware merch. BoxLunch is a subsidiary of Hot Topic.

I'm from Canada but my orders arrive pretty quickly and in good condition too. When I went to Tennessee I went to multiple Hot Topics and found great stuff. BoxLunch was amazing too. I ordered from there to ship to my friend's house and the order came in mint condition. In both stores the folks are amazing and it gives off a nice welcoming vibe. Pricey? VERY. But that's because it's all official merch and that stuff will always be expensive. The online HT store can be wonky when popular stuff gets put up though.

Great when you're visiting the store in person, ordering online however is a whole other story!

Love the Disney items and Loungefly products. I have only purchased directly from their site. Several mini backpacks for gifts and to take to Disneyland! I have received my orders in expected amount of time. During holidays I had an issue with ornament and it was taken care of right away, she wanted to express it, but I told her that was not necessary and that I would let person know it a replacement was coming, it arrived before xmas anyways! Only minor issue, I ordered a tank top, it was thinner than I expected for a t shirt, but it was affordable, you get what you pay for... Purchased my son a collared cotton shirt with some video game design thing he likes and the shirt was nice quality and he loves it. A lot of people complain too much about how long something takes to ship, every site is not Amazon. They now are adding more stores, one is a mall near me and I was able to go in and see some of the products.

My package was late and I called to ask for help with the tracking ( cause they shipped using usps) they could not help with tracking told me I had to wait an additional 5 days before they could issue a inquiry. Absolutely horrible customer service.
I will not buy anything else from them. Customers should be treated with respect and appreciation. They could spend their money anywhere, if they choose to shop with you the customer service rep should go above and beyond to ensure a good customer service experience. I'm sad to say mine was anything but satisfactory. Such a sad fail shame on you!

I Pre- order a loungefly backpack 2 weeks before Black Friday, said it was coming Christmas now March

Sadly a less-than-positive first shopping experience. I placed an order at the start of December and it sat unmoving and 'in process' for over 6 weeks. Upon contacting Box Lunch several times over that period I was informed on each occasion that my order was in 'the final stages of shipment' and would be dispatched within 48 hours. Needless to say that never happened.

I was refused a refund on 2 occasions (told I would have to send the items back at my own expense to get a refund, even though the order hadn't even been dispatched yet) and eventually I had to state I would be seeking a refund through my credit card company before they agreed to cancel my order (which still says 'in process' on my account page, so who knows...).

Edited to add: a few weeks after writing this and being told my order was cancelled, they charged my card. Items were never sent and I had to threaten legal action to get my money back. Appalling company.

Alex was our Customer Service Rep and wanted to say she was very helpful and did an excellent job taking care of us.

Wanted to buy the Harry Potter bag but it just wouldn't let me. Gave me errors after errors. Finally decided to reach out to their customer service but its equally incompetent. Still couldn't place the order even after 30 minutes because the "order is stuck due to a system error". Completely useless. Waste of time and energy. Don't bother, just got somewhere else.